Return Window

You have 7 days from the date your order is delivered to request a return.

All returns must be requested and approved before being sent back. Unauthorised returns will not be accepted or refunded.

Return Conditions

To be eligible for a return, items must:

• Be unworn, unwashed, undamaged and unused
  
• Have all original tags attached
• Be returned in their original packaging where possible

We reserve the right to reject returns that do not meet these conditions.

Return Shipping Costs

Customers are responsible for all return shipping costs.

Original shipping charges are non-refundable.

We recommend using a tracked shipping service, as Bankofbrokes cannot be held responsible for returns lost in transit.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photographs showing the issue

We will review the claim and work to provide a suitable resolution as quickly as possible.

Non-Returnable Items

The following items cannot be returned or refunded:

• Sale items
• Discounted products
• Gift cards
• Items returned without prior authorisation

Sale items may be eligible for an exchange or store credit, subject to stock availability.

Exchanges

If you would like to exchange an item, please contact us before returning your order.

Exchanges are processed once the returned item has been received and approved, and are subject to product availability.

Refunds

Once your authorised return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow time for your bank or credit card company to post the refund.